Customers want to have their calls answered quickly. They expect you to know who they are and what was said last time they called without being transferred multiple times. The reward for your business is more sales, happy customers and better reviews. Communications are no longer the domain of expensive old style enterprise phone systems. Cloud PBX integrates call center features that help you satisfy the most demanding of customers. What’s more Cloud PBX’s CRM integration and call work flows eliminate tedious and time intensive tasks for your agents allowing them to focus on what’s important. Please contact us for pricing.

Call queues – don’t miss that call.

  • Call queues to individuals or groups.Guarantee no calls are missed.
  • Advanced queue strategies such as Round Robin & Hunt by 3s.
  • Agents can answer calls from anywhere – at the office or remote.
  • Call back option as overflow during busy times.

Check service levels with reports.

  • Check agent performance with the built-in reports.
  • See longest wait time and abandoned calls.
  • Get reports on SLA and call back statistics.
  • Switchboard / wallboard for real-time monitoring of queues.

Call recording and staff training.

  • Record calls for legal and quality monitoring purposes.
  • Train agents during a live call with Listen in and Whisper.
  • Use Barge in to take over when needed.
  • Ticket responses can be monitored centrally.

Integrated contact centre.

  • Add live chat to your website. Connect with web visitors.
  • Connect your Facebook page to Cloud PBX.
  • Send & receive business text messages via Cloud PBX.
  • Create voice apps to automate repetitive tasks.
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